Real time access to customer satisfaction data is a critical factor in ensuring excellent service quality, a key driver of profitability. Traditional, paper based or online feedback measurement scores do not always bring valuable insights as customers prefer to offer feedback immediately after the experience, at the point of sale.
We partnered with our client and designed an application that offers a simple, on the spot, real-time customer satisfaction data collection and analysis through a smart dashboard accessible via various devices .
The solution has been deployed across many industries and locations with excellent results.
Type of solution: Media Applications
Client Industry: Retail
Technologies: PHP HTML 5 CSS 3 JQuery Xamarin Objective C Java